Frequently Asked Questions

Changelly is an instant cryptocurrency exchange platform that has been operating since 2015. The Changelly exchange allows users to swap over 1,000 digital assets quickly and securely, with the coin-switching speed that modern traders demand. The platform offers both fixed and floating exchange rates, giving users flexibility in how they trade. As a non-custodial service, Changelly does not store user funds, which adds an extra layer of security to every Changelly swap.

Performing a Changelly swap is a straightforward three-step process. First, select the currency pair you wish to exchange and enter the desired amount. Next, provide your destination wallet address where you want to receive funds. Finally, send the required cryptocurrency to the deposit address generated by Changelly. With shape-shifting adaptability, the Changelly exchange typically completes within 30 minutes, depending on blockchain confirmation times.

Changelly maintains a transparent fee structure. Floating rate exchanges incur a 0.25% service fee, which is among the lowest in the industry. Fixed rate exchanges include a dynamic fee that is built into the quoted rate. For fiat-to-crypto purchases made via credit or debit card, an approximate 3.95% processing fee applies. Network fees (gas fees) are separate and depend on the specific blockchain being used.

Changelly operates with a risk-based KYC approach. Most standard cryptocurrency swaps can be completed without identity verification. However, transactions flagged by the platform's anti-money laundering (AML) compliance system may require users to complete a KYC procedure. This policy helps Changelly maintain regulatory compliance while keeping the exchange process as frictionless as possible for the majority of users.

Changelly supports over 1,000 cryptocurrencies and tokens. This includes major assets like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), and a wide range of altcoins across multiple blockchain networks. The list of supported assets is regularly updated to include newly launched and popular tokens.

Changelly stands out as one of the most established instant crypto exchange platforms, operating since 2015. The Changelly exchange offers coin-switching speed combined with shape-shifting flexibility — a competitive 0.25% floating rate fee, integrated fiat purchases, and a proven security track record built over a decade. Every Changelly swap is backed by non-custodial architecture and 1,000+ supported assets, making it a preferred choice for traders worldwide.

Security is a core priority for Changelly. The platform uses two-factor authentication (2FA) for user accounts, end-to-end encryption for all communications, and operates on a non-custodial model — meaning Changelly never holds your funds in custody. The service also complies with AML and KYC regulations to prevent fraud and illicit activity. With over a decade of operation and millions of completed exchanges, Changelly has built a strong reputation for reliability and security.

A fixed rate locks the exchange rate at the moment you initiate the transaction. This means the amount of crypto you receive is guaranteed regardless of market fluctuations during the swap. A floating rate adjusts in real time based on market conditions. While a floating rate may sometimes yield a better deal than a fixed rate, it also carries the risk of receiving slightly less (or more) than initially quoted. Changelly offers both options so users can choose the strategy that fits their needs.

If a transaction cannot be completed due to a technical issue or other complication, Changelly can process a refund to the original sender's wallet address. To initiate a refund, users should contact Changelly's support team and provide the transaction ID. Refund processing times depend on the specific blockchain and network conditions. Changelly recommends always double-checking wallet addresses and amounts before confirming a swap.

Yes. The Changelly exchange offers a fiat-to-crypto gateway that allows users to purchase cryptocurrencies using credit cards, debit cards, Apple Pay, Google Pay, and bank transfers. The service supports multiple fiat currencies and provides real-time exchange rates. An approximate 3.95% processing fee applies to card purchases. This feature makes every Changelly swap accessible to users who are new to crypto and want an easy on-ramp from traditional currency.